IT support SLAs: Response, resolution, and uptime explained
One of the biggest factors when choosing a managed IT services provider is the service level agreement (SLA). A ...
Managed IT onboarding: What to expect in the first 30 days after switching IT providers
Switching IT providers can feel like a big leap, especially when your team is used to a certain way of doing ...
Break/fix vs. managed IT: Selecting the ideal IT support for small business
Technology doesn’t always run perfectly. Regular business operations can be disrupted by technical issues, such as sluggish systems, network ...
Managed IT services for small businesses: What services do you get?
Managing IT in-house can be challenging for small businesses with limited budgets. Maintaining an internal IT department often requires significant spending on salaries, benefits, and equipment. This can be overwhelming for ...
Some Smartphones Hold Their Value Better Than Others Says Report
Cellphones are everywhere. There are literally billions of them in service and many people have and regularly use more than one. They also represent a significant investment, and the hope is that ...
New "Zero-Day" Vulnerability in Word Documents
We have been recently made aware of a "Zero-Day" vulnerability in Microsoft Word documents. These documents can be created by hackers who intend to infect user's computers. Most common way of spreading this infection is thru emailed Word attachments and ...
